As the late n great Tommy Cooper was reputed to have said - on numerous occasions, "Its not about the principle, its about the money".
But seriously, I always complain if the product or service is less than promised. The key is to complain to the right person in the right way (the facts sans verbal abuse).
You don't get if you don't ask.
Having previously run a successful retail business, it always amazed me to see how deferential customers are (especially in the UK). In my experience, I'd encourage feedback and complaints about my service because in the long run you develop better products/service and more loyal customers. |  |
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